Attention Friends, UPI is messed up!

While young, we were told to control spending by keeping our money in the bank. Can we tell the same to our future generations?

I used to be a supporter of UPI and recommended it to many, before I came across the transaction connected to my SB Account in Union Bank of India (pasted below):

As the said transaction failed, I paid the vendor through other means and came back, as that entire day, 14 July 2023, was earmarked for an important meeting in our house. Late evening that day, I was shocked as I came to know the account was hacked and the entire amount in it was looted. Immediately after that, I called up Customer Care and got the account frozen. Bank Branch acknowledged the account blockage next morning and issued the following statement related to the hack.

All the tickmarks you witness in the statement relate to the hack. Cyber Crime responded to my query, noted down the relevant Police Complaint Acknowledgement No. 31607230022743 (lodged in the police station at Subramanyapura, Bangaore 560061), and asked me to wait for six months, as the matter could be published online only after that.

It's nine months now and there's no sign of my hard earned Rs 17925/- (Rupees seventeen thousand, nine hundred, and twentyfive) returning to my bank account.

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Responses 

K V Viwanathan, a Bengaluru journalist friend of mine, identified basic source of the problem as HDFC Bank, not the Union Bank of India. It's since the QR Code scanned at Sri Ganapathi Hot Chips initially is the one pertaining to HDFC Bank.

Based on his further suggestion, I commenced discussion of the issue with the Nodal Officer, HDFC Bank.

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If so, you may have still a chance of recovering the money. Its good. But if I may say something:

On what basis KVV has identified? Does it mean the HDFC Bank was responsible for your losing the money if not actually hacking? Does any bank take that risk?

Normally in cases of customer losing money,  bank will inquire and make it good! I'm not saying this has happened but you may discuss it with KVV!!!

- C T Joshi, Senior Journalist, Bengaluru.